Dashboard Complaint handling overview · SA-IT-CHS-001
⚠️ Overdue & Due Soon
🕐 Recent Activity
📋 Active Complaints
Complaint Register All registered complaints · SA-QP-CRH-001
| Ref # | Date | Issuing Company | Complaint Ref | Product | Batch | Criticality | Deadline | Status | Replied | Actions |
|---|
New Complaint M01 — Complaint Intake
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Upload Complaint PDF
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📝 Complaint Record
📌 Complaint Identification
🏢 Parties
🔧 Product & Batch
⚠️ Incident Details
📋 Requirements & Deadlines
As stated in the complaint
🔄 Internal Tracking
Complaint Detail
📊 Summary
📋 Full Details
💬 Notes & Files
📜 Activity Log
📈 Summary (Live)
User Management Quality Head (admin) + up to 19 viewers · max 20
| # | Username | Full Name | Role | Department | Last Login | Actions |
|---|
Settings Phase 4 configuration
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💾 Data Management
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ℹ️ System Information
Document: SA-IT-CHS-001
Phase: 4 of 4
Version: 1.0 Rev 00
Issue: 06 June 2026
Regulatory: ISO 13485:2016
EU MDR: 2017/745 Art. 87–92
Storage: localStorage
Records: 0
Regulatory Workflow Submit — Review — Escalate
📋 Submission Queue
| ID | Product | Complaint | Status | Date Received | Actions |
|---|
QA Dashboard Quality Head oversight
📊 Complaint Status Overview
| ID | Product | Intake | Regulatory | Investigation | Overall | Review |
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Investigation Tracker Root Cause · CAPA · Effectiveness
🔍 Assigned Investigations
| ID | Product | Complaint | Investigator | RCA Status | CAPA # | Actions |
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Live Summary Real-time KPI dashboard
📋 Aging Report (days open)
| Range | Count | Details |
|---|
CAPA Builder Corrective & Preventive Actions — M06
📋 CAPA Records
| CAPA # | Complaint | Root Cause | Actions | Status | Due Date | Actions |
|---|
CAPA PDF Generator Auto-generate CAPA PDF — M07
📄 Select CAPA Record to Export
Reply & Email Draft Formal complaint reply — M08
✉️ Complaints Awaiting Reply
| ID | Company | Product | Status | Reply | Actions |
|---|
Analytics Reports by status, criticality, company & trend
By Status Complaint status distribution
By Criticality Severity breakdown
By Company Top 10 complainant companies
Monthly Trend Complaints per month
AI Assistant Claude API placeholder — Phase 4
🤖 Smart Extraction
Extraction Result
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🤖 CAPA Draft Suggestion
CAPA Suggestion
Select a complaint and click Suggest CAPA to generate a draft.