SA-CHS Phase 4 — Complaint Handling System

Dashboard Complaint handling overview · SA-IT-CHS-001

⚠️ Overdue & Due Soon

🕐 Recent Activity

📋 Active Complaints

Complaint Register All registered complaints · SA-QP-CRH-001

🔍

Ref #	Date	Issuing Company	Complaint Ref	Product	Batch	Criticality	Deadline	Status	Replied	Actions

New Complaint M01 — Complaint Intake

📄 Smart Intake — Choose Method

📎

Upload Complaint PDF

Click to browse or drag & drop · PDF.js extraction

📝 Complaint Record

📌 Complaint Identification

Reference # *

Notification Date *

Supplier Complaint Ref

Deviation / NC Ref

🏢 Parties

Issuing Company *

Issued By — Name

Issued By — Function

Issued To — Company

Contact Person 1

Contact Person 2

🔧 Product & Batch

Product Description *

Supplier Product Code

Buyer Product Code

Supplier Batch / Lot

Buyer Batch / Lot

Order Number

Batch Qty

Blocked Qty

Sample Qty Sent

⚠️ Incident Details

Detection Point

Detection Date

Recurring Failure?

Criticality *

Incident Description *

📋 Requirements & Deadlines

What Is Required by Complainant

Reply DeadlineAs stated in the complaint

Product Decision by Buyer

🔄 Internal Tracking

Status *

Assigned To

Sent For Action To

Replied to Customer?

Reply Date

CAPA Opened?

CAPA Reference

Processing Suspended?

Reply Summary

Internal Notes

PDF Filename

Extraction Method

Complaint Detail

📊 Summary

📋 Full Details

💬 Notes & Files

📜 Activity Log

📈 Summary (Live)

User Management Quality Head (admin) + up to 19 viewers · max 20

#	Username	Full Name	Role	Department	Last Login	Actions

Settings Phase 4 configuration

🔑 Change Password

Current Password

New Password

Confirm Password

💾 Data Management

Export JSON backup or import from a backup file.

ℹ️ System Information

Document: SA-IT-CHS-001

Phase: 4 of 4

Version: 1.0 Rev 00

Issue: 06 June 2026

Regulatory: ISO 13485:2016

EU MDR: 2017/745 Art. 87–92

Storage: localStorage

Records: 0

Regulatory Workflow Submit — Review — Escalate

📋 Submission Queue

ID	Product	Complaint	Status	Date Received	Actions

QA Dashboard Quality Head oversight

📊 Complaint Status Overview

ID	Product	Intake	Regulatory	Investigation	Overall	Review

Investigation Tracker Root Cause · CAPA · Effectiveness

🔍 Assigned Investigations

ID	Product	Complaint	Investigator	RCA Status	CAPA #	Actions

Live Summary Real-time KPI dashboard

📋 Aging Report (days open)

Range	Count	Details

CAPA Builder Corrective & Preventive Actions — M06

📋 CAPA Records

CAPA #	Complaint	Root Cause	Actions	Status	Due Date	Actions

CAPA PDF Generator Auto-generate CAPA PDF — M07

📄 Select CAPA Record to Export

CAPA Record

Reply & Email Draft Formal complaint reply — M08

✉️ Complaints Awaiting Reply

ID	Company	Product	Status	Reply	Actions

Analytics Reports by status, criticality, company & trend

By Status Complaint status distribution

By Criticality Severity breakdown

By Company Top 10 complainant companies

Monthly Trend Complaints per month

AI Assistant Claude API placeholder — Phase 4

🤖 Smart Extraction

Extraction Result

Paste text above and click Extract to see AI-parsed fields.

🤖 CAPA Draft Suggestion

Select Complaint for Context

CAPA Suggestion

Select a complaint and click Suggest CAPA to generate a draft.